Our dedicated Customer Service Team is leading the industry with a host of technological advancements that integrate custom features within the allograft reservation process. Our national allograft reservation system utilizes state-of-the-art VOIP phone system technology that links our eight distribution locations within one phone number. In addition, 100% of allograft reservations are recorded for quality and training purposes.
In correlation with our national allograft reservation system, Community Tissue Services was the first tissue bank to launch HeadsUp, a proprietary experience that allows customer information to be customized.
What can be customized?
- Personalizing surgeon graft specifications
- Previous order snapshots
- Unique shipping instructions
- Storage conditions
- Delivery options
- Contact /Recall contact personnel
- Return Authorization (RA) information
- Current order status
If you receive service that is not meeting your expectations, we want to know about it. Please e-mail us or call our Customer Service Manager at 800-684-7783.